SNAPSHOT
Customer: Concrete Supply Co. (CSC)
Location: North Carolina, USA
Industry: Ready-mix concrete
Footprint: 90+ production facilities, 24+ portable plants
Use Case: CRM + quoting accuracy + dispatch software integration
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Key results at a glance
- Instant margin visibility per mix and quote
- Real-time integration with dispatch (no double entry)
- Faster quote turnaround. Decisions made in minutes instead of hours
- Greater visibility into customer activity and sales metrics
- Improved customer experience with faster, more accurate quotes
Before Slabstack: Quoting without visibility
Before adopting Slabstack, CSC used a software system that wasn’t designed for the ready‑mix industry.
CSC needed a solution built specifically for ready‑mix producers. One that could handle real‑time pricing updates, simplify quoting, and connect directly with dispatch.
They were looking for a tool that understood their business and a team that would support them closely every step of the way.
| “The challenge in our industry with pricing is that it’s dynamic. It is always changing. Our market is always shifting based on customers’ needs, the mix, and the application and type of job. Reid Harris Sales Manager | Concrete Supply Company |
The solution: Speed, accuracy, and real-time control with Slabstack
Instant margin visibility on every mix
With Slabstack, Concrete Supply’s team can see their margins update in real time as each quote is built. Instead of pulling numbers from multiple sources or waiting for updates, Slabstack calculates profitability instantly for every mix design.
This has made pricing discussions far more transparent, giving reps the confidence to finalize quotes while still protecting margins.
Live dispatch integration
Each quote created in Slabstack connects directly to CSC’s dispatch software. Once a job is approved, the details transfer automatically without retyping or additional steps.
This has removed hours of manual work each week for their team, ensuring dispatchers and sales teams are always aligned on pricing and delivery schedules.
Improved responsiveness and customer experience
The combination of live data, mobile access, and integration has changed how CSC interacts with customers. Reps can now answer pricing questions, adjust mix quantities, or confirm delivery times instantly.
It’s made every customer conversation faster and more accurate, helping the team strengthen relationships and win jobs more efficiently.
| “With Slabstack, I can see my margins instantly as I build a quote, on every single mix. I don’t have to switch between programs or search for pricing anymore. Everything’s right there, so we can make decisions on the spot.” Reid Harris Sales Manager | Concrete Supply Company |
The Outcome: Faster quoting, better margins, stronger visibility
Quote turnaround time cut to minutes
Since implementing Slabstack, CSC’s quoting process has become significantly faster. They are able to verify costs, check margins, and confirm prices in a matter of minutes.
Sales reps can quickly adjust quotes, and customers receive timely, accurate proposals without waiting for callbacks or manual checks. This increased speed has helped the team handle a higher volume of quotes every week without adding extra workload.
Real-time margin visibility on every quote
With Slabstack, each quote updates in real time with the latest mix and material costs, allowing reps to instantly see their margins before sending a proposal. This immediate visibility means fewer revisions later, greater pricing confidence, and stronger consistency across all regions and projects.
Seamless dispatch integration eliminates rework
One of the most noticeable changes has been the direct connection between sales and dispatch.
Quotes created in Slabstack automatically transfer into the dispatch software once approved, removing the need to re-enter job details. This integration has reduced administrative errors, streamlined job scheduling, and improved communication between departments.
Dispatchers now receive clean, accurate information, ensuring smoother operations from quote to delivery.
More time to sell, less time on admin
By removing manual tasks and duplicate work, CSC’s sales team has regained valuable time in their day. Instead of spending their time entering data or double-checking numbers, reps can focus on nurturing relationships, exploring new opportunities, and closing deals faster. The result is a more efficient, motivated sales team and a quoting process that truly supports business growth.
| “We are able to be much more efficient with our time. Once a job is sold, we just push a button in Slabstack, and it forwards straight into dispatch. That one change has eliminated hours of rework each week.” Reid Harris Sales Manager | Concrete Supply Company |
Looking ahead: A growing partnership
CSC continues to expand how they use Slabstack as the partnership grows. The Slabstack team works closely with CSC every day, listening to their feedback and building on the features already in place
Concrete Supply’s team is exploring new dashboards that make it easier to track sales activity, measure quote performance, and view customer trends across locations. They’re also looking to bring more of their sales workflow into the same platform, reducing the number of separate systems their team relies on day to day.
This close collaboration has built trust and made the software more effective for Concrete SupplySC’s day-to-day operations.
| “Their customer service has been excellent as far as handling issues or adding features that we need. What I’m looking for from Slabstack in the future is a continued partnership to develop other processes that we would like to integrate into the sales effort.” Reid Harris Sales Manager | Concrete Supply Company |
CSC’s story shows how ready-mix producers can move faster, quote smarter, and improve collaboration with the right CRM.
With Slabstack, the #1 CRM for ready-mix producers, CSC’s team gained speed, visibility, and confidence, all in one connected platform.
Ready to quote faster and gain full visibility like CSC? Book a demo with our experts.
Explore more customer success stories
1. Carew Concrete Achieved 2x Quote Accuracy with Slabstack
2. How Preferred Materials Boosted Margins & Efficiency with Slabstack CRM